Pilates-Mad

International Orders

Due to tighter security measurements which have been introduced we may not be able to accept international credit cards which have a significantly different address format to UK addresses for orders with a value over £75.

PayPal accounts remain unaffected by this change, so if you are an international customer and wish to place an order we would advise the use of a PayPal account, as they have their own security measurements in place.

Please note we do have a number of international distributors, which may suit your purchasing needs better. For any enquiries into our international distributors please contact us at customercare@pilates-mad.com.

We apologise for any inconvenience this may cause.

Pilates-Mad™ Medical Disclaimer

Pilates-Mad and its employees make no claim as to the benefits arising from the use of Pilates equipment, mats & props and this site is in no way intended as a guide on how to practice Pilates or how to use Pilates equipment. Pilates-Mad products are used entirely at your own risk.

Our staff are not medically trained and we advise that you always consult a qualified fitness professional or teacher (or where appropriate a medical practitioner) before using our equipment. Fitness-Mad will not be liable for consequential loses caused by the use of any of the products on this web site howsoever arising.

Purchasing From Pilates-Mad™

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement - below, without asking your consent and you may request that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted at checkout. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability.

Pilates-Mad™ Stock Levels

To see stock availability you must click on VIEW DETAILS of an item. The stock levels on the site are updated every 10 minutes. This allows you to check the current stock status and see when out of stock items are due back in with a high degree of accuracy.

In addition our stock level descriptions are variable, so GOOD stock for one product may be 100+, whereas for high value slow moving lines GOOD stock may be 2-5.  Please note that due to the small time delay it is possible that an item/s that was showing as in stock when you added it to the basket may be out of stock by the time the transaction completes. In this unlikely circumstance we will email you with the details of when you can expect your item. If you no longer wish to proceed with your order, we will arrange a full refund for the items concerned.

Payment Options

Pilates-Mad accept PayPal*, Visa, MasterCard, Maestro and debit cards and uses a secure payment system. Payment can be made and will be charged accordingly in £ Sterling, US Dollars or Euros according to your preference. Cheques can be mailed to us made payable to T.L. Elliott & Co Ltd - please print out your order and send with payment. Please allow seven working days for cheque clearance.

*If paying by PayPal please make an instant payment if you use PayPal cheques we will have to wait for payment to clear (can be 7 days or more) before we dispatch your order.

VAT & Duty

The prices shown on the product pages include UK VAT (ex-VAT prices are in brackets), (where applicable) at a rate of 20% (VAT No. 589254981). VAT is added automatically in the shopping basket for UK & EU customers (EU customers with a valid EU VAT number can enter their VAT number at check out and will not be charged VAT). VAT will be deducted for orders placed from outside the EU. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.

Order Confirmations

Upon submitting an order using our automated shopping basket system you will receive an E-Mail confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. You may also print your invoice at the end of the check out and can login in to your account to view previous invoices at a later date. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.

UK Delivery

Deliveries within the UK, excluding The Islands is mainly delivered by 2-3 day "signed for" courier service using FedEx, though small items are sometimes sent by the Royal Mail. Goods ordered before 12pm (GMT) will normally be processed and dispatched the same day.

Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you. Please see the Delivery Section for full details and charges.

Pilates-Mad™ Product Guarantee and Returns Policy

Your satisfaction is essential to our success. If you are unhappy with any of our products we will refund any unused items so long as you return them to us at your expense, in a saleable condition (this means unused and with all packaging intact - we do not accept the return of CD’s or DVD’s unless they are faulty) within 30 days of purchase.

Please email us for approval before returning any goods (see our returns page for more information). For larger items it may be more convenient for you if we arrange collection (mainland UK only), if this is the case please call us on 01386 859 550 to make arrangements. In the event of us collecting the goods a carriage charge of £5.00 will be deducted from the credit due to you.

For more Information on Returns please see our Returns Page

Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Pilates-Mad cannot be held liable for any errors, omissions or price changes. Due to continuous product development specifications, colours may vary.

Damaged or Defective Goods

We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. We will at our option replace the goods or refund monies paid by you.

Pilates-Mad™ Contact Details

Pilates-Mad is a registered trade mark and trading name of T.L. Elliott & Company Limited, a company registered in England (number 188425). Our registered office is:

 2-4 Willersey Industrial Estate, Willersey, Worcestershire, WR12 7RR, UK.

You can telephone us on the following numbers:

General Enquiries: 00 44 (0)1386 859 551;

Dispatch issues: 00 44 (0)1386 859 557 or fax us on 00 44 (0)1386 859 350

(Office hours: Monday to Friday 9.00am - 5.30pm).

If you have any complaints about the products you purchase from us please contact customercare@pilates-mad.com or write to the above address.

Security at www.pilates-mad.com

Pilates-Mad.com uses COMODO EV SSL (secure Socket Layer). All credit card transactions are undertaken using SSL encryption of a minimum of 40 bit and firewalls, operated by Sage Pay managed by Pay point. Pilates-Mad does not hold or store you credit card information at any time. Upon checkout you will see the toolbar turns green meaning the page you are viewing was encrypted before being transmitted over the internet. Encryption makes it very difficult for unauthorised people to view information travelling between computers. It is therefore unlikely that anyone read this page as it travelled across the network. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

Direct Selling Regulation Compliance Information

The contract is entered into between ourselves at the point your payment is received and your order confirmed. The contract is made in English language only. Your contract/invoice will remain available online to you and will be accessible via your online account for a minimum of 6 months. If you need to correct an error in your order after it has been placed please do so by email or by phone immediately as most orders are sent the same day and once the goods have been sent additional carriage costs may be incurred.

Pilates-Mad™ Privacy Statement & DATA PROTECTION

This statement outlines how we obtain your personal information and how it is used. Please be assured that we take the issue of the privacy of your personal information very seriously. We will only use customer data for legitimate business purposes.

We capture information about you only by direct means e.g. / when ordering or submitting enquiries. When ordering or submitting enquiries to Fitness-Mad.com you are agreeing to the use of your personal information

The information that you provide or which is obtained through our dealings with you may only be used for the following purposes:

* To fulfil our agreement with you, including administering any accounts, processing and obtaining payment;

* to inform you (by mail, telephone, e-mail, text message or otherwise) about products and services (including those of other companies and organisations) which we consider may be of interest to you;

* in exceptional circumstances for fraud prevention and detection

Please print a copy of these Terms & Conditions for your reference

Trade Accounts

Most Mad products are available through independent Sports Retailers, Yoga and Pilates Studios, as well as being in commercial use in studios, gyms and clubs.

If you would like to open a Trade account, that will enable you to shop online or by phone at Trade Prices, and you fit in to one of the categories above, then please complete our online account application by clicking here

Please note that Trade prices are only available on Yoga-Mad, Fitness-Mad or Pilates-Mad branded products.

Pilates Studio equipment

Large equipment is generally only available direct from ourselves and a few select Distributors though bulk discounts are available for Studio fit outs. Please contact us for further information